Guest Satisfaction Survey

Please Provide Feedback for our Downtown Vancouver BC Hotel

To help us meet your needs, we value your feedback! Please complete our Guest Satisfaction Survey to help us continue serving you as one of the best hotels in Vancouver.

We are dedicated to providing you with the highest standards of hospitality and customer service. Our goal is to make your stay so comfortable and memorable that you will return often.

Your evaluation of our services and suggestions for what we might do better is our most valuable information resource. We would be grateful if you would take a few minutes to complete this Guest Satisfaction Survey.

Thank you for staying at the Sunset Inn & Suites. We appreciate your taking the time to tell us about your stay.

Michael Wright,
General Manager
Sunset Inn & Suites
Vancouver, BC

Your information:

Boxes marked ( * ) are mandatory.

* First Name:

* Last Name:

Company Name:

Address:

Address 2:

City:

State:

Zip:

* E-mail:

Room Number:

Date of Stay:

What was the primary purpose of your stay? Business Pleasure Groups Other

How did you hear about us?

Why did you select the Sunset Inn & Suites?

How easy or difficult was it for you to:	Very Easy	Easy	Average	Difficult	Very Difficult	Not Applicable
Use our website?
Make a reservation online?
Make a reservation over the phone?
Check-in to the hotel?
Have your needs at the hotel met during your stay?
Resolve any questions or problems relating to your stay?
Receive helpful assistance from the front desk staff?
Receive maid and other service from housekeeping?
Check-out of the hotel?

Comments:

How likely is it that you would recommend Sunset Inn & Suites to a friend or colleague?

Not likely at all		Extremely likely
0	1	2	3	4	5	6	7	8	9	10

How satisfied were you with your stay at Sunset Inn & Suites?

Not satisfied at all		Extremely satisfied
0	1	2	3	4	5	6	7	8	9	10

Other hotel services,(please identify and rate):

Staff, we are grateful for comments about those employees who enhanced your stay:

We would appreciate any suggestions you might have as we continue to improve our hotel:

Please tell us what you think of our Downtown Vancouver, BC all-suite hotel and service:

What should we change or do to serve you better?

May we post your name, hometown and comments on the web? yes no

May we add you to our email newsletter list for monthly offers and specials? yes no

Who, within your company or organization, may we contact regarding our Preferred Corporate Rate Program?

First Name:

Last Name:

Telephone:

E-mail:

May we contact any friends or associates regarding our hotel and services and any relevant Sunset Inn & Suites specials and offers?