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Sunset Inn & Suites
Our Downtown Vancouver Hotel FAQs
General
- How do I view, change or modify my reservation?
- When is check in/check out time?
- Do you allow smoking on property? In the rooms?
- How much do you charge for high speed/wifi internet access?
- Do you have high-speed wired and/or wireless internet access available?
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Do you have a business center?
- Do you have a pool?
- Do you have a spa? What are the hours?
- Do you have a kitchen? Are their plates, cutlery, pots and pans in the room?
- Do you offer money exchange?
- Do you allow pets?
- Do you offer child care services?
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Can you suggest a sightseeing tour? Do they pick up from the hotel?
Location / Transportation/Directions
- How do I get to the Downtown Vancouver Hotel?
- How close are you to the Airport, Cruise Sip Terminal, Bus / Train station and do you offer a shuttle service?
- How close are you to the Cruise Ship Terminal, and do you offer a shuttle service?
- How close are you to the Bus or Train Terminal, and do you offer a shuttle service?
- Who do I get to hotel by driving, bus, train, ferry, plane?
- How do I get to or from whistler, Victoria, Seattle?
- What are your cross streets?
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- How close are you to the downtown core?
- Can we drive, walk, bus, or bike to Stanley Park?
- How far is public transit from hotel?
- Is your neighborhood safe?
- Is your hotel quiet?
- What amenities, attractions, landmarks are around hotel?
Room Reservations
- Will your rooms allow rollways/cribs/playpens / Strollers or Car Seats? Is there a charge?
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- What is the minimum age requirement to check in to the room?
- What is your cancellation/deposit policy?
- Do you have an early departure fee?
- Is my ID/passport required at check in?
- What type of payment is required to check in?
- What age do kids stay for free?
- Do you have connecting rooms?
- Can you accommodate long-term stays?
- Can we have a high room and a specific view?
- Do you offer special group rates?
Restaurant/Food
- What are the hours of the restaurant/bar/lounge?
- Do you offer room service? What are the hours?
- Is breakfast included in the rate?
Accounting
Answers
Frequently Asked Questions
General
- Question
- How do I view, change or modify my reservation?
- Answer
- Use this link to view, modify, or cancel your reservation or call directly www.sunsetinn.com/contact.php
- Question
- When is check in/check out time?
- Answer
- Check in time is 4 p.m., check out is 11 a.m. If arriving before 4 p.m., Let hotel know and they may be able to have ready earlier than 4 p.m. If your room is not quite ready, we can always store your bags and if vehicle, you can park.
- Question
- Do you allow smoking on property? In the rooms?
- Answer
- Our downtown Vancouver hotel is completely non-smoking. A minimum $200 cleaning fee is applied to room that has been smoked in on property – On Balcony with door CLOSED may be allowed but no smoke must get into suite at any time.
- Question
- How much do you charge for high speed/wifi internet access?
- Answer
- Complimentary high-speed wired and wireless Internet access is available throughout the hotel.
- Question
- Do you have high-speed wired and/or wireless internet access available?
- Answer
- Complimentary hard wired connections only available in the hotel lobby.
- Question
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Answer
- Yes, offer a 24-hour fitness facility located off of the lobby. Facility includes elliptical machines, treadmill, a stationary bike and some free-weights.
- Question
- Do you have a business center?
- Answer
- There is a computer that can be used to print boarding passes or check emails available at the front desk. Copy and fax services can be also provided by the front desk. There may be a charge associated with these services.
- Question
- Do you have a pool?
- Answer
- No pool on-site. A short 3 block walk is the Vancouver Aquatic center that can be used for a drop in fee.
- Question
- Do you have a spa? What are the hours?
- Answer
- Not onsite. Please contact the concierge for assistance with these services.
- Question
- Do you have a kitchen? Are there plates, cutlery, pots and pans in the Room
- Answer
- Yes full kitchen, and most items needed are included. If item is not in kitchen, just ask the front desk.
- Question
- Do you offer money exchange?
- Answer
- The front desk can exchange US currency to Canadian currency, at the hotel's posted rate Canadian money can be changed into smaller denominations or coin as needed.
- Question
- Do you allow pets?
- Answer
- Sorry no pets allowed inside of building.
- Question
- Do you offer child care services?
- Answer
- We use Nannies on Call: (604) 734-1776 www.nanniesoncall.com
- Question
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Answer
- Please contact the concierge for assistance with these services.
- Question
- Can you suggest a sightseeing tour? Do they pick up from the hotel?
- Answer
- Please contact the concierge for assistance with these services.
Transportation/Directions
- Question
- How do I get to the Downtown Vancouver Hotel?
- Answer
- Please see our Maps & Directions page. We have provided directions to our hotel in downtown Vancouver for your convenience.
- Question
- How close are you to the Airport, and do you offer a shuttle service?
- Answer
- We do not offer a complimentary shuttle service. Ways to get to/from Airport.
1.- Canada Line (our new subway line) from airport to Yale town station (27minutes), then transfer to C23 bus (25 minutes) then walk 1 block to hotel - cost is $8.75 per person from the airport, and $3.75 to the airport- cost per person
2. Shuttle van – Drop-off / Pickup is 1 block away at the Sandman Suites on Davie - cost is $15.75 - cost per person
3. Taxi- door to door (30min) - cost approx $30-35 - door to door - cost up to 4 people – 4 people maximum allowed per taxi
4. Limo- door to door (30min) - cost approx $45-55+ tax - door to door- cost of to 6 people - Question
- How close are you to the Cruise Ship Terminal, and do you offer a shuttle service?
- Answer
- We do not offer a complimentary shuttle service. Ways to get to/from.
To Canada Place Terminal - Taxi is 15-20 minute drive and cost is approx $12-20 one way door to door – Cost up to 4 people
Limos are available approx cost $45-55
To Ballantyne Pier Terminal – Taxi is 20-30 minute drive and cost is approx $25-30 one way door to door – Cost up to 4 people
Limos are available approx cost $55-75 - Question
- How close are you to the Bus or Train Terminal, and do you offer a shuttle service?
- Answer
- We do not offer a complimentary shuttle service. Ways to get to/from. Taxi is 10-15 minute drive and cost is approx $10-20 one way door to door – Cost up to 4 people
Limos are available approx cost $45-55 - Question
- How do I get to hotel by driving, bus, train, ferry, plane?
- Answer
- Please see our Maps & Directions page
Driving Time to our downtown Vancouver Hotel:
From Vancouver International Airport – 30 minutes
From BC Ferries Tsawwassen Terminal – 1 hour
From BC Ferries Horseshoe Bay Terminal – 40 minutes
From Peach Arc Border Crossing- 1-2 hours (depending on time of day, as tunnel back up may occur- check with hotel for back up times) - Question
- How do I get to or from whistler, Victoria, Seattle?
- Answer
- Please see our Maps & Directions page
* BC Ferry System
* Greater Vancouver Transit
* Bus line to/from Victoria
* Greyhound bus to/from Whistler/Nanaimo
* Amtrak train to/from Seattle
* helicopter to/from Victoria/Seattle/ Whistler
* float plane to/from Victoria
* Quick Shuttle Bus to/from Seattle Airport
- Question
- What are your cross streets?
- Answer
- We are located on Burnaby Street, with cross street being Thurlow Street. One block south of Davie Street, and one block west of Burrard Street.
- Question
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Answer
- Complimentary gated parking for a vehicle, for as long as you stay at the hotel (a rarity for a hotel in downtown Vancouver!). Additional vehicles above one per room, are charged at a rate of $25.00+ HST per extra vehicle (subject to availability)
- Question
- How close are you to the downtown core?
- Answer
- We are downtown, within 2 minutes to Major Street with restaurants and shops, 10 minutes to major shopping area (Robson)
- Question
- Can we drive, walk, bus, or bike to Stanley Park?
- Answer
- YES, you can walk, or bus (#19 direct to Inside Park or #6 to entrance) or bike rentals on Davie street
- Question
- How far is public transit from hotel?
- Answer
- One block to buses, and close to both Skytrain, and Canada line subway system.
- Question
- Is your neighborhood safe?
- Answer
- Very safe, people out 24 hrs a day as many restaurants, grocery stores and even drug stores are always open nearby (We always tell guests that we never feel unsafe walking in this neighborhood, no matter what the hours)
- Question
- Is your hotel quiet?
- Answer
- Relatively quiet, as we are off the main street (Davie) though there is still some noise from alley. Higher rooms are quieter.
- Question
- What amenities, attractions, landmarks are around hotel?
- Answer
- Please see our top 10 attractions page
Room Reservations
- Question
- Will your rooms allow rollways/cribs/playpens / Strollers or Car Seats? Is there a charge?
- Answer
- Most of our rooms can accommodate rollway's/cribs/playpens except studio suites. Rollways are available for a charge of $10 per night plus tax. Cribs and playpens are provided complimentary and are subject to availability.
If needing to rent a stroller or car seat during stay, we suggest
Wee Travel Baby Equipment Rentals 604.222.4722 - Question
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- Answer
- Please contact the website with which you made your reservation.
- Question
- What is the minimum age requirement to check in to the room?
- Answer
- Must be age of 19 or over for booking a reservation, and checking in.
- Question
- What is your cancellation/deposit policy?
- Answer
- If a reservation under 29 nights is cancelled or changed within 48 hours (two days) of your scheduled arrival date, you will be charged for one night's stay (plus applicable taxes).
If a reservation of 29 or more nights is cancelled or changed within seven days of your scheduled arrival date or change, you will be charged for a seven night's stay. - Question
- Do you have an early departure fee, if checking out early?
- Answer
- An Early Departure Fee same as cancellation policy above.
- Question
- Is my ID/passport required at check in?
- Answer
- Yes, we do require a government issued photo ID at the time of check in for all reservations, along with a valid credit card.
- Question
- What type of payment is required to check in?
- Answer
- Visa, Mastercard, American Express, Diners, Discover Cards – along with legal picture ID. Full payment will be held as a pre authorization at time of check in and credit card. Completion upon check out.
- Question
- What age do kids stay for free?
- Answer
- Kids 9 and under stay for free in existing bedding when accompanying an adult.
- Question
- Do you have connecting rooms?
- Answer
- Total of 5 rooms per floor – One Studio Suite, Three One Bedroom Suites, One Large One Bedroom Suite per floor- no adjoining doors. Rooms on the same floor are on a request basis and can not be guaranteed.
- Question
- Can you accommodate long-term stays?
- Answer
- As we were built as an apartment building, our downtown Vancouver hotel offers full suites which are perfect for long term stays. We offer daily, weekly and even monthly rates year round based on availability. Please see www.sunsetinn.com/extended.php for more info.
- Question
- Can we have a high room and a specific view?
- Answer
- We do not guarantee specific rooms or views; however we do try our best to meet requests, if available at time of check in. For better views, must book executive rooms, with executive large being the only rooms that may have view and quiet "residential street facing windows", in both bedroom and living room.
- Question
- Do you offer special group rates?
- Answer
- Please see our www.sunsetinn.com/group.php page.
Restaurant/Food
- Question
- What are the hours of the restaurant/bar/lounge?
- Answer
- No restaurant on site. For local area restaurant/bar/lounge- check with front desk
- Question
- Do you offer room service? What are the hours?
- Answer
- No restaurant on site, however many restaurants that do take out or deliver nearby.
- Question
- Is breakfast included in the rate?
- Answer
- Complimentary Continental Breakfast Served Daily from 7am - 10am
Van Houtte Coffee & Tea, Croissants, Breads, Whole Wheat Bagels, Mini Bagels, Cereals, Cookies, Apples, Oranges, Jams, Butter, Cream Cheese & Peanut Butter
Optional items may be included such as Bananas or Pears
Load up onto tray and enjoy within your suite, as items such as a toaster, plates, and knives are located in the kitchen
Accounting
- Question
- I have questions about my bill. Who do I call?
- Answer
- For all billing issues please contact our front desk.
- Question
- What are prices in my currency?
- Answer
- All charges are in Canadian dollars. If making room reservation, you can change currency to other choices on https://gc.synxis.com/rez.aspx?Hotel=15676&Chain=6633; however rates may change based on exchange rate at time of the actual charges done in Canadian dollars.